Refund And Return Policy

Refund And Return Policy

At Hype District Global, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and options.

Returns

  • You have 30 days from the date of delivery to return an item for a refund or exchange.
  • To be eligible for a return, your item must:
    • Be unused and in the same condition as when you received it.
    • Be in its original packaging.
  • Certain items are exempt from being returned, including:
    • Sale or clearance items.
    • Personalised or custom-made products.
    • Hygiene products, such as beauty or skincare items, if the seal has been broken.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

Exchanges

  • If you'd like to exchange an item for a different size, colour, or variant, please contact us at info@hypedistrictglobal.com within 30 days of receiving your order.
  • Exchanges are subject to stock availability.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@hypedistrictglobal.com.
  • Provide your order number and photos of the damage, and we’ll arrange a replacement or refund as necessary.

Non-Returnable Items

The following items are non-returnable:

  • Gift cards.
  • Downloadable software or digital products.
  • Items marked as final sale.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

For any questions or concerns about our refund policy, please reach out to our support team at:

  • Email: info@hypedistrictglobal.com
  • Live Chat Support Box
  • Contact Us Page

We’re here to ensure your shopping experience with Hype District Global is as seamless and enjoyable as possible.